Welcome to the SheBlessed Help & Info Center!
We’re here to make sure your shopping experience is smooth, secure, and Spirit-filled from start to finish. ✨
💳 Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Absolutely! 💎 All transactions are encrypted and processed through trusted, secure payment gateways. SheBlessed never stores your card information.
Q: Why was my payment declined?
A: This can happen for a few reasons — such as mismatched billing information or a security block from your bank. Please double-check your card details or contact your bank to approve the purchase.
Q: Do you offer Buy Now, Pay Later options?
A: Yes! If available, you can choose Shop Pay or Afterpay at checkout to split your payment into easy, interest-free installments.
🚚 Orders & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 3–5 business days (excluding weekends and holidays). Shipping times vary by location, but most orders arrive within 5–10 business days after processing.
Q: Can I change or cancel my order after it’s placed?
A: Once an order has been processed, it cannot be changed or canceled. Please review all details carefully before checkout.
Q: How can I track my order?
A: You’ll receive a confirmation email with tracking information as soon as your order ships.
🔁 Refunds & Exchanges
Q: Do you accept returns?
A: Due to the nature of our beauty, hair, and clothing products, all sales are final for hygiene and quality reasons.
If your item arrives damaged or incorrect, please contact us within 3 days of delivery and we’ll make it right.
Q: What if my package is lost or delayed?
A: Once an order leaves our facility, shipping carriers are responsible for delivery. However, our team will gladly help you file a claim or track your package if needed.
⚖️ Terms & Conditions
By shopping with SheBlessed, you agree to the following:
- All products are handmade, customized, or quality-checked to ensure excellence. Slight variations may occur.
- SheBlessed is not responsible for packages lost or delayed by the postal carrier once shipped.
- Promotional and sale items are final sale.
- Prices and product availability are subject to change without notice.
- We reserve the right to cancel or refuse service to any order due to suspected fraud or misuse.
- Use of our website constitutes acceptance of our Privacy Policy and these Terms & Conditions.
💌 Need More Help?
If you still have questions or need assistance, please reach out to our team:
📧 sheblessed@sheblessed.net
We’re happy to help — with patience, love, and understanding. 💕